We’re here when you are

Whether you're planning your first visit or returning to the lagoon, our team is ready to help.

Have something specific in mind?

Tell us a little about your plans and we'll get back to you.
Our team typically responds within a few hours during business days
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Reservations

For booking inquiries, availability, and special requests.

Email

Frequently Asked Questions

What you might want to know about a hidden gem in the Yucatán peninsula.

What is your cancellation or modification policy?

Cancellation and modification policies depend on the promotion and the platform through which the reservation was made. We recommend reviewing the specific conditions stated in your confirmation or contacting our reservations team directly for personalized assistance.

Is the front desk open 24 hours?

Yes, we offer 24-hour front desk service.

How do I get to the hotel?

The nearest airport is Chetumal International Airport, a 25–30 minute drive (21 km), with similar connections from the Maya Train stations and the ADO terminals in Bacalar and Chetumal. We can arrange private transportation for an additional cost, or you may take a taxi or rent a vehicle. For assistance, write to us at reservations@bocadeagua.com.

A quiet place far from the crowds

Crystalline waters that shift through shades of blue, jungle that surrounds everything, Mayan history waiting to be explored. Bacalar remains a destination for those who seek something different.